Resources
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Self Assessment Resource: Step 7 to Step 9Support learners to reflect on how they have applied Steps 7-9 in all eight essential skills by printing this double-sided Essential Skill Record.
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Short Lesson: Step 9In this short lesson, learners watch an escalating conflict and offer advice to the group.
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Short Lesson: Step 9In this short lesson, learners use open questions to develop their ideas for a new office design.
